. "Don't use them period! it's not worth the headache, I dropped of a high-school letterman's jacket on the 7th for pick up\non the 16th which worked out because the jacket was needed for a photo shoot, and I was very clear on the dates with them,I called on the 15th to see if it would be ready the following day, I was told that there was a delay and it wouldn't be ready until the 30th, I then received a call back telling me that it would ship out on the 17th I asked that it be sent fedex overnight and that I would pay for it, so I could still make the photo shoot,I was assured it would go out overnight, it was also explained to me that \"the delay was probably due to the holiday\" the only recent holiday was the 4th of July which was before I dropped off the jacket, so I'm still confused about that one, the jacket came in on the 21st it didn't go out fedex I was told that this was due to a ( miscommunication ) (the photo shoot had to be canceled) I picked it up today, they pulled it out of a very small box it was wrapped in plastic, (they could have at-least hung it up as soon as it came in,) the patches on the jacket are dark yellow ( they were white ) the leather sleeves are hard and discolored, the embroidery is un sewn in several places and the large patch on the back is puckered where it shrank, I called the manufacture and was told that these things occur when the garment is washed in a washing machine or improperly dry cleaned, on the bright side they didn't charge me the $74.80\n cleaning fee, I'm just out $560.00 for the jacket.\n I'm going back this afternoon hopefully they will do the right thing."^^ . . . "1"^^ . "6"^^ . "2014-07-24T00:00:00"^^ . "0"^^ . "0"^^ .