"We booked one night here. The staff was very nice. Had a problem with the AC/Heat. They sent up an engineer. Problem was not fixed. \n\nThey said they were remodeling but the floor they put in the bath was so bad. It looked cheap. And it was so dark in color that you wondered if it was clean. It is actually tile that looks like dark wood floors. We thought is was cheap vinyl. With the dark color you can't see if the floor is clean or not. \n\nThe main issue was the bed. I have back issues and told them when we checked in. We say at Hilton because you always have a good bed. Well I got ready to crawl in about 11 PM. The bed was awful. Lumps and hard. The linens were not Hilton quality. I ended up sleeping in the chair. I could have called but that late I did not want to move. Already in PJ's. Mentioned this when checking out. The guy there said \"you have to turn the black button to put air in the matress\". He showed me a sign and said I should have been told at check in....Well I was not...Did he offer me points or a discount...Nope...Guess I will write to corporate.... Would never stay there again. \n\nI did contact corporate. They had someone from the hotel call. They comped our room. So disapointed that this was not addressed at check in. If I had not contacted corp nothing would have been done."^^ . "1"^^ . "2013-11-07T00:00:00"^^ . "3"^^ . "2"^^ . . "1"^^ . . .