. "6"^^ . . "7"^^ . "2016-02-13T00:00:00"^^ . "5"^^ . "3"^^ . "How does a company try to make you a customer for life? By treating you the way I was just treated by John.\nI purchased a 3 pack of ink for my printer & on one of the cartridges the tiny little curcuit board had come off rendering it unuseable.\nI brought the cartridge in to \"exchange\" it. John refunded the original 3 pack & gave me the new 3 pack and said \" sorry for your troubles\".\nBut I only need the yellow the other 2 work fine. To which John replies \"don't worry about it. Have a great day\".\nWow. I just had a conversation last night with some Yelp* buds about customer service and low & behold John & OfficeMax did it right. All I wanted was a hassle free exchange & ended up being treated amazingly well.\nThanks John for reinstilling the belief that customer service is not dead.\nAmazing service. 5 Stars."^^ . .