"2017-03-26T00:00:00"^^ . . . "1"^^ . "0"^^ . "Extremely sad at Lawrence for blaming a CUSTOMER for an XPT(machine sales) sensor error. The carwash itself is amazing and we had the top level car wash subscription. But with his lack of patience we will no longer come do business with Sossaman Auto Spa. I would like to add the lady, who came to speak with me after the failed conversation between my husband and Lawrence, was extremely professional and remorseful about the situation.\n\nSituation: We had pulled up behind a truck in the very left lane and we had noticed he was waiting quite a while at the machine. My husband, trying to be helpful, went up to the truck and noticed that the machine had said the wash was busy even though there was no one in the little driveway. Then he noticed the guy in the center lane had his bar up but had not pulled in. He walked over to let him know to pull up and discovered that the center lane sensor had picked up my sticker via my name on the receipt. Since no one was behind him (or us) he let us ahead of him and i continued through.\n\nWhile I went through, my husband had went to talk to Lawrence about the situation and in turn was interrupted and snapped at. Lawrence had blamed us for causing the situation and said \"that couldn't happen\" about the sensor malfunction. My husband told Lawrence our sticker was read from a different lane and a whole truck away. Then stated we \"should've just pulled up to the bar and wait for the gate to open\" how could we do that with a truck in front of us? He also said we should have just stayed in the left lane even when my husband had let him know no one was moving. My husband had just wanted to help and let him know that his sensors were malfunctioning. Not argue to with him and be scolded by another adult.\n\nIf you value customer service, please think about going elsewhere. We definitely will be."^^ . "0"^^ . . "0"^^ .