. "0"^^ . "0"^^ . . "2017-02-21T00:00:00"^^ . . "1"^^ . "2.5 stars (for this visit)\n\nThis is a Canyon Creek location I frequent. I've always had good meals and good service here. But my most recent visit was not up to expectations - I'll chalk it up as an \"off\" visit, and will not abandon ship just yet. But I do indeed hope it's a one-off!\n\nWe arrived at an odd time - 430pm, wanting an early dinner since we had skipped lunch. As Club members, we had just received an email offering a free Salted Dark Chocolate ganache with the purchase of an entree. This enticed us sufficiently to choose Canyon Creek.\n\nSince it was an odd time, I did find that I stood at the front for approx 5 minutes before a hostess was in sight. It was Family Day, so the restaurant was a somewhat busy despite the unusual hour. A server came quickly to take drink orders, and we were ready to place a food order when he returned. He told us bread was not immediately available, as it was still in the oven, and that he'd bring some along when it was ready. We didn't mind, as this meant fresh baked bread! It did take some time, but our patience was rewarded.\n\nI had ordered the large 14oz prime rib. I asked for it to be \"as rare as possible\", but acknowledged that with prime rib, they often don't have any very rare cuts. My friend ordered the 10oz at medium rare. We also ordered a side of mushrooms, and I had a ceasar salad. \n\nWhile eating the ceasar salad, our prime rib entrees were served. The server also quickly returned to ask if everything was OK. Since I was still having my salad, I did not check my prime rib just then. Once I finished my salad, I cut into my prime rib, and saw that the meat was WELL DONE - not even a hint of pink to be seen. Ack! It took forever to flag down the server (they seemed short-staffed), and he said he would replace the dish. When he returned, he came with a slightly pink cut, stating that this was as rare as they had - I would qualify the doneness as medium to medium-well. This is a real DISAPPOINTMENT, as I've never had problems at Canyon Creek before even when requesting \"as rare as possible\" for their prime rib. My friend's \"medium rare\" order was more like medium / medium well with just a hint of pink. We're not sure but are guessing perhaps this is a prime rib from lunch hour, that sat under a heat lamp? We did hear later during our meal as another party ordered prime rib that prime rib would not be ready for another half hour. So yeah...we definitely got the end of the last roast.\n\nI had ordered the large prime rib with the intention of having left overs - now I'm not looking forward to having the left overs, since warming up my medium-well prime rib will make it even more well-done than I like. Sigh...\n\nAs I said, one of the reasons we chose to dine at Canyon Creek was the offer of the free dessert Salted Dark Chocolate ganache. When we inquired about it, the server had no idea what we were talking about, and looked at us in disbelief and confusion. He (probably not intentionally) made us feel like we were trying to scam him. But he did say he would inquire, and sure enough, we were each served this dessert on his return. The restaurant should make sure staff is up-to-date on current promotions. Fortunately, we had the emails on our phones, in case it came to that.\n\nSo lesson learned here? Do not come at a \"strange\" hour if you're looking for rare to medium-rare prime rib; you'll likely be served what was made for lunch, and kept warm (getting more well done by the minute). Come later in the evening, and the prime rib should be just right. At least we've been fortunate in many past visits never to have run into over-cooked prime rib by visiting during the evenings.\n\nBeing one of my favourite Canyon Creek locations, we'll still come back and give it another chance. Let's hope this visit was a one-off!"^^ . "2"^^ .