"1"^^ . . . "2016-06-20T00:00:00"^^ . . "0"^^ . "I would like to add to the comments my of my wife,(Heidi S. In other review) in hopes I can prevent one person from having to go through what we went through. I have actually never written a negative review in my life but After going through all of this I feel obligated to do so. \n\nI am 100% confident that this hospital did what was best for their pocket book and not for my dog. Before making the decision to do the initial surgery I did a lot of research about this type of surgery and based on that I felt it was very risky for my 14 year old dog and there would be a high chance of issues either during or after surgery. I felt doing the surgery may not be the best idea, but I spoke to the doctor on my own personally after he convinced my wife it was a good idea. I shared my research and concerns and said I wanted his honest opinion. He convinced me by saying my dog was extremely healthy and he felt very confident he would come out with no issues because of the different way he does the surgery that increases the success rate. I fully understand there are no guarantees with this sort of thing but now I know my initial research was correct. I was initially nervous when they released my dog after one day to only bring him home and determine he could not urinate (I felt that was an important thing to make sure he could do after a bladder surgery). When I returned with him the day after surgery, I was immediately given another estimate for what they wanted to do to see what was going on. I was immediately frustrated that this was the very first conversation they had with me, not what they thought may be going on or asking for more details on his current symptoms. I had already been over charged on the $4,800 bill my wife paid the day prior (that I had just determined when she brought home the original bill the day prior) The worst of all this was the comment by the final doctor when she told my wife it may be time to let him go. She made the comment that he is already at the end of his life expectancy . This is the exact question I had originally asked before doing the first surgery \"Does it make sense to do such an extreme surgery On a dog that is already at the top range of life expectancy\" and was convinced it did. Also, Dr, Lenney who was the one we went through this whole horrible experience with, and knew what we were going through was no where to be found that final day (although we were told he was there) and we have yet to hear a word from him. Making it more clear that he got what he wanted and has moved on to the next. I wish today, I would have gone with my original plan of spending a week of giving him all his favorite things, loving him, saying goodbye and being at terms with it. Instead I didn't get to see him before he was put down and my kids last imagine of him is having a dramatic seizure that terrified them. I have no doubt in my mind that they knew the right thing from my first phone call but chose to get upwards of $7k instead of doing the right thing and in results made this the most traumatizing experience for my entire family, and let my dogs last day be that of extreme suffering and fear. My suggestion to anyone reading this is to know this place will put money before your pets well being and extract as much as they can. \n\nTo the team at Phoenix veterinary, please do not post the scripted/generic response you posted to every other poor review listed here. If you cared you would have been there on that last day or called after. Caring after a poor review is even more insulting."^^ . "0"^^ . "7"^^ .