"1"^^ . . . "1"^^ . "1"^^ . . "The customer service is great if you are paired with a passionate sales rep. \n\nMy first time visiting, I happened to be late for an event and knew I had to leave with something to wear.\n\nI am conflicted because I really appreciate being able to purchase brands Madeline's carries as I generally have to buy them online but I sincerely didn't have a very good experience. \n\nI purchased a $700 gown and was told they do not hem their product complimentary. The mere $15 was not a deterrent, the vanishing customer service was. \n\nSo, I reluctantly took the dress and paid for the hem. They barely said goodbye when I left, the atmosphere totally changed, and I now felt like a dollar sign. A customer experience ends at the curb, not at the cash register. Had I felt valued and respected, I would have been happy to shop with them again. \n\nSadly, I have not been back and continue to purchase the same brands online. \n\nDino's energy was wonderful, he transforms the space.\n\nThank you!!"^^ . "2016-04-08T00:00:00"^^ . "8"^^ .