"2016-02-14T00:00:00"^^ . "I reaaaaally don't get it. I heard so much hoopla about Southwest, and both my flights were average, if that. I got a bag with 5 pretzels in it. No kindness, no jokes, nothing memorable or remarkable."^^ . "3"^^ . "2"^^ . . "0"^^ . . . "2"^^ .