. "2"^^ . . "0"^^ . "0"^^ . . "Date: 7/11/17\nTime: 4pm-8pm (two visits)\n\nOk, how's the pizza? Well I ordered a build your own with pepperoni, spinach, mushrooms and pineapple. Yes, I'm one of those people. My son had the Hawaiian. He said his pizza was great, noting that the addition of green peppers made all the difference, where most times you don't find that on a Hawaiian pizza. Mine, well meh, I could have had just as good if not better from Marco's or Guy's downtown. You should know that their red sauce is sweet, so if that's not your preference you may want to opt for something else. \n\nThe prices are high here. We had a BOGO coupon or otherwise, both pizzas would have been over $50. Yes, fifty bucks for 2 pizzas. For the price, even with BOGO, I would have liked an OMG WORTH IT reaction to the pizza flavor, and I definitely didn't have that experience. \n\nNow we come to the good and bad of customer service here on my visit as a first time customer. We ordered around 4 pm and drove about 8 miles to pick up our order. I did examine the pizzas and they appeared to be accurate - but it was a quick glance. We bring them home and we're going to wait for the All-Star Game to eat them. Turns out, the Hawaiian pizza was fine, but mine had green peppers on it. Initially I thought they were jalapenos which for me is not just a pick-them-off option. I didn't even take a bite of the pizza. Call the store and a very young cashier says well, she can remake the pizza, as she should. I ask hey well do you think since I have to come all the way back, I could get a free two liter for the inconvenience. No, she can't do that and no there's no manager there, and no she can't call the manager. \n\nEvidently she could and did. I was just about back to the location when the manager calls me. I restated the issue, and did tell her that I'd checked and thought the pizzas were fine. She says they can remake the pizza,but because it's been 4 hours and because I said that I had checked them and didn't say anything, she couldn't give me anything for free. \n\nLet me stop here. It's NOT about a stupid two liter. I can get a cheaper two liter anywhere. It's about the impression on a first time customer, gaining return business, and looking like you want those two things to begin with. I didn't go in there demanding two free pizzas, coupons, and the soda. \n\nI get to the location, the young girl looks at the pizza, informs me those are green peppers. Still not what I ordered. She gets the phone and calls the same manager in front of me while looking at the pizza, and explains it's got green peppers. \n\nWow, way to belittle your new customer. Yeah, I might have been lying you know so sure, call her immediately to let her know I was telling the truth about the mistake. Don't you think it could have been done after I left or at least not right in front of me? \n\nNow here's where things went right. A young man working there, Jeremy, listened to my story and not only offered to give me the 2 liter of soda, but we had a very positive discussion on the long term value of customer satisfaction. He invited me to call the owner and give him my feedback, and of course I will follow up. Jeremy was kind, well spoken, calm and in no way condescending. Seems to me he needs a promotion. He spoke of a customer service ethic that I try to carry with me in my face-to-face customer service role every day. With social media, excessive competition and good old fashioned word of mouth, it's more important than ever to really ask the customer what you CAN do to make a situation right instead of telling them what you can't do. If you can't or won't do it, your competitor can and will. A 2 liter of soda that likely cost them .43 could have wound up costing them a heck of a lot more."^^ . "2017-07-12T00:00:00"^^ . "0"^^ .