"12"^^ . "I lived at Alanza Place for two years, and always paid my rent in full and on time. Throughout my residency I had issues with people parking in my paid for parking space, and while there are \"towing\" signs, when you contact the towing company they say they cannot tow because they are not allowed onto the property per management. When you go to management to address the issue all they do is put a sticker on their car to warn them and allow them 24 hours to move their vehicle. Yes, you can park anywhere on this property resident or not, you will not be towed. My apartment itself was decent, I did not have issues with bugs or air conditioning as other people have mentioned, but I had continuous issues with my garbage disposal not working and my dishwasher not draining. I put in over five work orders for these issues, and the dishwasher still did not drain when I moved out. I gave up on having it fixed because it was clear the maintenance workers could not resolve it. Another issue I experienced is the trash overflow in the trash chute. There was constantly bags and overflow of trash pouring out of the trash and it was rarely maintained. \nFinally, my worst experience was when I moved out. I did not break my lease, and I gave the proper notice to move out successfully without trouble. I spoke with Jessica and asked her what I needed to do to make sure I could get my deposit back, which was $600. She said have Arizona Carpet Care come and clean the carpets, which cost $75, and clean the entire apartment to have it be move in ready. I spent about 8 hours cleaning the apartment prior to moving out, and the carpets did not even look shampooed or any newer as promised. The last day of my lease, I did a walk through with the apartment manager, Jennifer, and a female worker from their maintenance staff. The first thing Jennifer and her staff member did was walk in and go to one of the corners of the carpet and lift up the carpet, and said this will have to be replaced. She then looked at one of the burners that had been used and said that had to be replaced as well. Jennifer proceeded to tell me that she would contact me via mail with the final refund/bill once they total the \"damages\". I told her what Jessica told me and she said we can use the $75 towards the carpets, and that was the end of the walkthrough. \nI received the statement from Jennifer and Alanza Place along with a check for $60. They used all my deposit for the carpets to be replaced and then one burner. My close family friend owns a flooring business, and it does not cost that much for a one-bedroom apartment to have the carpet lay down. Furthermore, the bill included charging me for a water bill that I had already paid. I knew they were going to charge me an obscene amount for the carpets, because that's how apartments scam to make any profit, but then going the extra mile to double charge me for a water bill was pushing it too far. The $30 did not mean anything to me; it was the principle behind it. \nWhen I called in, I asked for Jennifer and as usual her immediate attitude expressed her irritability and annoyance that she has to speak with any of her tenants. I had her pull up my closing statement and the water bill that she sent and compared the charges and she proceeded to tell me it was not the same charges, it was for something else- when to the cents the charges matched. I then had her pull my receipt that was paid for the exact amount and she still said I was wrong. We went back and forth for ten minutes or so, and I expressed to her how it is my profession to handle accounting and billing and that I know they are double charging me. She argued that she would have to review it without me to determine the charges, and so forth. I expressed to her how disappointing it was that they would sweat over $30 when they just gained $500 from me moving out, and how poorly that is for their business to treat their tenants like they are liars. She was argumentative, rude, and unprofessional towards me during the end of the conversation. True colors always come forward with businesses when you are done with their services, whether it is a restaurant, a bank, or even an apartment complex. \nJennifer ended up calling me back that the $30 was an error, but she stuck to her story that it wasn't the water bill. She could not live with the fact that I caught an error and she would not apologize for it. Again, she did not apologize to me once. Her pride is clearly more important to her than having people recommending the apartment complex. \nYour business is a reflection of the management staff, and as long as Jennifer is working there the poor reviews will continue to post."^^ . "0"^^ . . "0"^^ . . . "2016-09-23T00:00:00"^^ . "1"^^ .