"0"^^ . . "18"^^ . "2014-12-18T00:00:00"^^ . "2"^^ . . . "2"^^ . "I want to be honest and fair in my review here. I wanted to go 1 star, but I figure I should explain why I stopped going here. My first appointment here was wonderful. I explained to the owner, Armis - who is very nice, that I was on a budget and asked about prices and such. We agreed on a partial highlight, which she was very generous with, and a lovely cut and my first visit was discounted, so yay I was very happy. Then came my next few appointments. I've learned from bad experiences in the past to discuss price BEFORE hand. I hate salons where every time you go in the price goes up and up. Low and behold, the next appointment, I was charged for a full highlight. I told Armis that last time it was partial and she said, \"No, it says right here that you had full highlight.\" Um.. no. I'm the one on a budget. Trust me - I know what I paid.The other thing - every single appointment I have gone in there was no one else in the entire place - no other stylists, very few phone calls. In fact every time I would make an appointment, it would go to voicemail. I was called back promptly to make an appointment, but that SHOULD have been a red flag. And I'm talking Saturdays which should be packed at a good salon. I also thought the salon was a big grubby - lots of hair on the ground and the couch in the waiting room was full of hair. \n\nAfter that first appointment, every single appointment Armis was extremely late. I sat there for an hour one time. Another 2 times, she called me, mind you the day OF my appointment, saying she was running late and could I come in later, as much as 2 hours later. I agreed because I needed my hair done, but that obviously caused a challenge with my Saturday as I had to rearrange my schedule. No compensation for this either. All of these appointments too I felt very rushed.\n\nThe last and final thing that pushed me out was I went in, sat again for over an hour in the waiting room past my appointment time. Then, while I was processing, Armis was doing someone else's hair. Okay, no problem doing a cut or something, but no - she was doing someone else's highlights and then a walk-in customer's haircut. So I'm sitting there and sitting there and I'm thinking... this just seems too long. Bingo, I was right and my highlights were totally overprocessed. I knew it because then she was applying a toner to my hair while washing it out. Hmm... so even though we discussed AGAIN before she even started that I only wanted partial highlights since that's all I could afford, she still tried to charge for full highlights. I finally was fed up and never went back. I never said why. My cut was also not the best and was very rushed. In fact, the next client kept coming in around the front and looking and looking and I could feel her frustration (as her appointment was now very late), and thus Armis was rushing through my cut, so it wasn't very good.\n\nOh also - the inventory of products in the store... be sure you check it. I once paid a lot for a bottle of Bumble and Bumble surf spray. Got home and it was 1/2 empty. Also noticed that many products say, \"Not for individual sale\", which makes me think - aren't those given gratis to salons to try? I could be wrong on that, but I've never seen it before.\n\nPRO: When on time and not rushed, Armis does a great job. She is very friendly and always smiling. Nice massage chairs too.\nCONS: Not listening, rushing, overprocessing, messy environment, pricing issues."^^ .