"1"^^ . . "0"^^ . "2014-09-29T00:00:00"^^ . "0"^^ . . . "0"^^ . "Hi:\nWe waited 1 hr and 45 minutes in line when other customer that were shuttled before and after us to different rental companies were on there way from the rental car location.\n\nThe supervisor and worker was supposedly at lunch for the 1 hr h45 minutes we waited....hmmm\n\nFirst of all, I called to make sure I wouldn't be charged as a additional driver since my wife and I are married and was charged $10.00 per day.\n The charges we were charged were 50% more than the quote. \n\nSecond the vehicle, a 2012 Corolla with 60,000 miles, was old and smelled. the trunk wouldn't open . scratches and discoloration all over the vehicle. Felt embarrassed to drive due and at the hotel, to condition.\n\nLastly, when we returned the employee stated we were hustled due to the excessive charges. He offered us to speak to the inside rep but we already went through that process.\nLastly the return rep said to call.....1-877-654-3011\nI called & phone rep said to call 1-888-300-8420 but they are closed now\n\nI called 1-888-300-8420 and said they couldn't help me to look up the number on line for firefly to call . I did 1 800-654-3001.\nThe rep advised that I need to call 1-877-654-3011( which is the number where I started)\nTotal time wasted on hold and speaking to reps....1 hour 40 minutes\n\nDon't rent from this place"^^ .