. . "0"^^ . . "I\"ve come here a few times to do some banking since it is just a hop skip and a jump away from work. I actually prefer just using the ATM machine but there has been a couple of times I've needed to see a teller. \n\nI have to wonder if the tellers really know how to do their jobs. I when in on 2 different occassions many months apart and had 2 separate tellers. The first time I wanted to pay my insurance and needed to set up the vendor which I was unable to do on-line, and directly on the back of my insurance bill it say pay at any major finanical instution. So i figured hey RBC is a major banker no problem right? Boy was I about to learn that getting them to set it up was going to be a nightmare. First she couldn't find the insurance company (Royal and Sun Alliance -not a small company) and tells me I can't pay the bill. My response was to flip over the bill and correct her and say yes I can pay it here. So she starts giving me attitude saying \"it's not a real bill so you can't pay it here\" -Not a real bill ok I'll tell my insurance company that next time I don't pay. So then another lady comes over and low and behold finds the company to add to my payee list. Then the first girl asks how much I want to pay I say the whole amount in bold at the bottom. She does the transaction and gives me the reciept. I notice she has only put through the dollar amount and not the change. I bring this to her attention and again I am given attitude saying she asked me how much I wanted to pay. Note to self acutally tell them the amount in dollar value don't just say the whole amount. Really?!?! Come on if you can't read and deal with numbers maybe this isn't the job for you.\n\nThe second time I came here I need to process a check right away and didn't want to wait for the hold to clear when you deposit it in the ATM. So the lady is doing my transaction and then she says oh your VISA is no longer valid you have to choose one that has is a rewards card. I am taken a back at first what do you mean my credit card isn't valid. So she procedes to tell me about all the different options and the fee that goes with them. She tells me the RBC rewards card is the best way to go because is has no fee. So I open my wallet and pull out my RBC rewards card and say I already have that one. She looks at me like I\"m the crazy one and then says oh and completely just drops the conversation. Guess she can't read either. I wonder how many other people were forced into switching their credit cards because this lady told them they were no longer valid and then offered the exact same card. \n\nOver all the ATM is the way to go at this location."^^ . "1"^^ . "2"^^ . "0"^^ . "2013-08-16T00:00:00"^^ .