. "1"^^ . "3"^^ . . "I was a first time customer, and was advised to arrive (15 minute) early to fill out the paper work. Their opening hour is 9:30am, and I arrived at 9:45am for my 10:00am appointment. My paid parking was wasted as they were not even opened until 9:57am. The staff didn't apologize for the late opening, was actually my RMT, casually chatted with me, started at around 10:10am. Had the infant massage, ended the session early because my LO wasn't enjoying it (charged for the full session). Didn't have a pleasant experience.\n--\nUpdate: Richard did reach out and sent me long & condescending emails about how Marla has many happy clients. Even though he had apologized that Marla shouldn't had recommended using petrolatum-based oil for the infant massage; that she doesn't understand because she doesn't have kids of her own. He now turns around and blame me for posting the review in attempt to hurt his business."^^ . "2014-12-19T00:00:00"^^ . "0"^^ . . "0"^^ .