"2014-05-24T00:00:00"^^ . . "1"^^ . . . "13"^^ . "1"^^ . "I don't know how this place got any good reviews, this place is the WORST. I've obviously had bad experiences with businesses before but I just accept it as bad luck and go to the next place.. I was so unhappy with everything about this place I had to leave my very first yelp review ever. To start, when we first walked into this place the lady at the front desk was very cold and unwelcoming, she did not acknowledge our pup at all and when it was time to leave she just took his leash and brought him into the back did not say hello to him or even look at him. \nWe dropped our pup off at 12 and around 4:30 I was getting concerned so I finally called them to see what was taking so long as they close at 5.. Finally around 5:15 over 5 hours after I had dropped him off he was ready for pickup. When I asked the lady why it took so long to groom a 12 pound pup she said they were very busy and have to rotate the dogs, which basically means the put him in a cage, then take him out cut him then back in the cage for 2 hours, then back out to wash then back in the cage for 2 hours. Then out again to finish. They told me he was difficult that was the reason it took so long, but we have never had any problems in the past with him. And if he was difficult what does putting him in a cage for hours accomplish. This place clearly overbooks to try and make more money and does not give the full attention each dog at one time. \nAfter I brought my pup home he would not come to me or have anything to do with me at all, he just sat in the corner the whole time and did not want to move which is very unlike him. When I tried to pet and comfort him he snapped at me and was clearly scared. He stayed this was for almost 3 days until he finally began to warm up to us again. This can only make me believe that he was treated aggressive and badly during his appointment. Also he had bad razor burn, he just licked his underbelly and rubbed on the carpet for 4-5 days after the appointment. I was clearly upset about this. Understand he is just a pup and these experiences and be hard on pups, but he has had 2 prior visits to a different groomer and never had a single issue and the people were always very happy to have him. This place obviously doesn't have the animals best interest in mind and is mire concerned with making money.. There's a reason the grooming area is completely blocked from view to the customer. Please don't waste your time or money here and save your pup the tough day."^^ . "1"^^ .