"Z Gallerie has some of the worst customer service I have ever experienced at a retail store. With that said, let me be clear. I am not as much referring to the workers in the store. They were at least nice and tried to help (although I do feel they misrepresented things). However, when contacting customer service to discuss my concern, I was essentially told \"tough luck - there is nothing we can do.\" In every conversation I had, it was clear they couldn't care less if I every bought another thing at this store (I won't!). \n\nBottom line - I bought a sofa from the web site (they didn't have one in store) - spent $2,500 for \"down cushions\" and essentially got hard, foam cushions. I could have gotten that for $1,000 somewhere else but I paid more because I thought I was getting a higher quality product. Not true. Add insult to injury - they treat their customers like crap. \n\nOnly buy if you know for sure you won't have any issues. If you do - they are likely to tell you what they told me - \"sorry, nothing we can do.\""^^ . "0"^^ . "2"^^ . "2010-04-15T00:00:00"^^ . "1"^^ . . "0"^^ . . .