. . "5"^^ . "1"^^ . "4"^^ . "After using a competing auto glass merchant for many, many years they inexplicably became \"unavailable\" when I recently needed a windshield replacement. At least that's what my insurance company told me.\n\nSo I came to Yelp and found Blue Chip Auto Glass with nothing but outstanding 5 star reviews. Naturally choosing them became a no-brainer. At first I was disappointed they couldn't scheduled me for almost a week. But at least I was immediately informed, I don't mind delays so long as they are communicated up-front.\n\nOn the day of my appointment I received a call informing me they were on their way about 15 minutes prior to my scheduled time which is always a good start. Soon a tech named Freddy arrived who was congenial, polite and professional, another good sign.\n\nThe work was performed in my garage and took about an hour or so while I watched. Freddy explained the entire process to me while he replaced the glass. He soon pointed out a distressing shortcoming after taking out the windshield installed by the previously company. \n\nWhile removing the rubberized adhesive seal below the old windshield they inadvertently scratched the paint (about 12\" long at varying intervals) with their removal blade. This is unnoticeable with the glass in place and impossible to see until the windshield is removed. \n\nThat said, left untreated and exposed to significant rain or moisture rust will form and can spread over time. Initially the rust might only erode the paint nearest the scratch but eventually it will extend to surrounding areas potentially affecting the sheet-metal and possibly the body structure. If you've ever lived in the \"rust belt\" or anywhere back east you know what this means.\n\nLuckily my damage consisted of only slight surface rust and didn't extend beyond the original scratch. Sometimes it's good to live in Arizona where there is far too little rain... \n\nTo be fair, this type of damage is difficult to avoid when replacing windshields but a crucial treatment step was overlooked by my \"trusted\" previous glass company. In hindsight I recall their level of quality, workmanship and customer service had been declining the last several years.\n\nLuckily Freddy was able to buff out the rust in short order. He followed this up by cleaning and applying a special black primer over the affected area which should prevent any potential rusting. I was impressed with the knowledge spent to remedy the problem and Freddy's diligence in repairing it.\n\nThe level of experience, quality of work and professionalism was very evident and for that I am grateful. Kelly at the office also did most of the legwork with the insurance company only involving me when necessary. \n\nI would more than be happily call on them again in the future and highly recommend them as well."^^ . "2015-07-31T00:00:00"^^ . . "1"^^ .