"0"^^ . "2012-01-05T00:00:00"^^ . "4"^^ . . "0"^^ . "I've lived around the corner from this shop since 1995 and frequented it many, many times. It's now actually \"Karen's Hallmark,\" I think. Linda sold it.\n\nIt's just your basic Hallmark store --- lots of cards and small gifts with seemingly-friendly service.\n\nHOWEVER, if you want to experience a Dr. Jeckyl/Mr. Hyde moment, just try to do a return. \n\nI purchased 4 boxes of holiday cards this year. I intentionally purchased more than I'd need because the \"nice lady\" behind the counter said I could return any that were unopened/unused.\n\nLo and behold, the \"nice lady\" was nowhere to be found when, after the holidays I tried to return an unopened/unused box. Instead, Mrs. Hyde behind the counter said she would \"talk to the employee\" to let her know what the store policy was. \n\nShe also pointed to an obscure sign off to the side behind the registers that says \"No returns after 30 days.\" With all the other stuff they put at the bottom of their receipts, you'd think that would be a better place to put it. Or that maybe their employees could say that when they're SPECIFICALLY ASKED ABOUT A RETURN!!! Duh.\n\nThis experience was a perfect example of a small business NOT owning up to its own mistake. Shame on you, Karen's Hallmark!\n\nIt's a lot easier to KEEP a customer than to GAIN one. For me, it's not about the expense. It's about doing what's right when you make a mistake. \n\nTo the store owner, over a silly $20 purchase, you've lost my business...\n\n\n2013 UPDATE:\n\nNow in a sparkly new location. Proof that you CAN put a pig in a suit..."^^ . "1"^^ . . .