. "2"^^ . "2018-04-29T00:00:00"^^ . . . "1"^^ . "4"^^ . "2"^^ . "Another of those times I really shouldn't have given a second chance, much less a third one. \n\nMy wife and I stopped in some four or five weeks ago, to look at some Miele dishwashers. They had a few models in store, all in stainless steel, but we're looking to match our existing kitchen that has all white appliances, so we tried to get some information on what was available in that particular finish. While there was a rack with literally hundreds of copies of their wine cooler and stove/range offerings, they were completely out of the booklets for the dishwashers. Fair enough, things happen, right? \n\nFast forward about three weeks, we're in the area again so we stop by. This time a salesman approaches us and asks what we're interested in. I mention the white finish options and he looks through the rack, but is unable to find any brochures that break this out. Mind you, the brochures that are there for the ranges and wine coolers have exactly this information, complete with pictures, so the brochure would certainly solve our problem. When he can't find any, he goes on a yarn about how they can probably get anything done with a white finish (e.g. a white door, since nothing else shows once installed), it's all just a matter of cost. He jokingly says that while sometimes they eat the cost, if the model is high end enough, \"you basically end up buying two doors,\" when you purchase the unit. I guess he figured it was somehow conducive to encouraging a sale? Go figure. In the end, he assured us that \"my rep usually keeps me well stocked,\" and would be back every week to top off brochures and such. I was incredulous, given we'd been there three weeks back and still nothing, but I indulged him and said we'd be back in a week or so and check in to see if they had any. \n\nFast forward again to today, a week later. We pop in and, first thing, nobody is in the store. Not a single soul, including employees. A few moments later, a salesman comes in with his food from Subway (located in the same strip mall) and heads back into an office. No greetings, no nothing. Eventually he comes over and asks if he can help. I ask if they're going to get any more brochures on the Miele dishwashers. He asks me why, going on some tirade about how \"nobody's done brochures in about 10 years,\" despite the fact that he's literally standing next to the rack full of them, which the last sales guy told me they stock every week. I inform him of this, and ask him which of them was bullshitting me. I tell him I'm wanting to know which models are offered in white, and he suggests I check the Miele website, which I told him is complete garbage and unusable (which it is!). He then goes on about how we could \"go to the showroom up the street if you want to see that,\" or to get a brochure. I told the guy we've been in here 3 times over the last 4 weeks and can't even get a brochure. Obviously we want to make a purchase if we keep coming back, but if they'd flat out told me there's no way to even get literature, I'd have not come back. Further, I told him if the original sales guy had told us to go to the showroom if we had questions, I'd have spent my money elsewhere with someone else who gave a shit and wanted to sell me a $3000 dishwasher. \n\nAt this point, the guy told us \"Why don't you go somewhere else,\" and started walking away. I responded that I guess I'd have to, since evidently he didn't want our money, but he just scurried back into the office. He clearly needed to get back to his Subway sandwich before it got cold, and couldn't give two shits that we wanted to buy a dishwasher from the most expensive brand in the store. He'd rather argue with me about the usefulness of a brochure and make excuses, rather than try to solve the problem. \n\nI'll also be reaching out to Miele directly, to let them know what a terrible experience I had with this poor excuse for a distributor, and that these folks ought not to be representing their fine brand. \n\nWhat an absolute fucking circus. Never going back!"^^ .