. "1"^^ . . "2"^^ . "9"^^ . "2016-07-24T00:00:00"^^ . . "We use a commercial mail receiving facility in a strip mall to receive our packages. Ontrac promises Saturday delivery, but they have failed to actually deliver on a Saturday several weeks in a row...each time claiming \"Wrong Delivery Address\" or that the business was closed.\n\nThis week, their incompetence reached a new level. They attempted delivery when the facility was closed (even though the business hours were noted on the package), so they delivered it to a nearby Subway restaurant. \n\nYep, the business was closed so the driver gave my package to a total stranger at a nearby Subway.\n\nWhen I got the delivery notification, I immediately called Ontrac and told them to send the driver back to retrieve my package from the total stranger he gave it to. \n\nThe agent refused, saying that he has no authority to tell the driver what to do. He told me to just tell the shipper to replace my order (like it's the shipper's fault that Ontrac gave away my package to a stranger)."^^ . "1"^^ .