"7"^^ . "2016-02-18T00:00:00"^^ . "0"^^ . "I transferred my service from my old address to my new one. \n\nI see three surprises:\n1) a $50.00 professional installation fee. Fine. I get it. You have to pay the guy that \"installed\" my already pre-owned modem and router. At least tell me about it when I request the service transfer\n2) A balance transfer from my \"previous account\" even though it was paid in full when I transferred my service. \n3) A partial monthly service fee, even though my account is on auto pay and paid in full for that month.\n\nTerrible."^^ . . "1"^^ . . . "1"^^ .