. "0"^^ . "0"^^ . "2017-03-07T00:00:00"^^ . "1"^^ . "2"^^ . "I booked two rooms at the hotel to accommodate extra guests. When one guest couldn't make it, I called and cancelled the reservation the day before BUT WAS CHARGED A CANCELLATION FEE. I spent over an hour on the phone with their customer service department, only to receive an automated e-mail saying the cancellation charge could not be reversed even though it was made well in advance of their scheduled time. Complete rip-off."^^ . . .