"2017-12-05T00:00:00"^^ . . "The Banfield Pet Hospital at PetSmart Christown Spectrum Mall on Bethany Home Road in Phoenix is pathetic! I have never been to a more poorly run facility! Not to mention, the number of veterinarians who have turned over there in the past few years is sad and concerning. Two months ago, I scheduled yearly dental cleanings for my 2 little chihuahuas. The earliest available appointment was 12/7/17. I decided to just take that appointment since it was at my regularly visited Banfield hospital. Having had a couple of other visit issues there, I started to feel uncomfortable with the level of service at that location. About 1 month ago, one of my little ones needed medical attention, and the soonest I could get in would have been a week later! WHAT????? So............I contacted the Paradise Valley Banfield at PetSmart at Tatum and Shea in Phoenix/Scottsdale. They were able to see him the next day! Because of the outstanding service and caring staff at Banfield @ Tatum & Shea, I decided to ask about having dentals done at that location. They were able to get my little ones in the following week! \nI called back Banfield at Christown Spectrum to request to have the 12/7 appointments cancelled..............AND THEY DIDN'T EVEN HAVE THEM IN THEIR SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! \nWhat is going on with that location?????\nI will NEVER take them there again! So poorly managed!\n\nOn a positive note, the veterinarians and staff at the Banfield at PetSmart Paradise Valley Tatum & Shea are amazing! I am moving my fur babies to THAT location...............even with it being quite a ways away from my home. It will be worth the drive!\n\nBanfield at Christown Spectrum REALLY needs to step up its game in a BIG BIG WAY!"^^ . "1"^^ . "1"^^ . . "0"^^ . . "0"^^ .