"I chose Holtzman home after much research. They were 2nd on my top 3 list. The 1st company I chose flaked on me, so naturally I went with my 2nd choice. They came out and did an estimate, which was favorable and told me they could get it started in the next few weeks. \n\nI wanted something very simple... I wanted my old bath tub removed and a new white tub put in with white tile. I told them my time was very limited, so I needed them to pick the white tile and bath tub. He said that wouldn't be a problem at all. He said in my price range they could also put in a colored boarder tile. This is when it all started to fall apart. \n\nThey told me the color I chose for my boarder tile, blue, wasn't a common color in bathrooms... but they found one that worked fine. I just wish they didn't make me feel stupid for wanting a blue boarder tile. I received a picture via email of the tub and of what the boarder would look like... little did I know they couldn't find white tile, so they used the same color of a tile they showed me in a picture for the boarder tile. \n\nI come home to my bathroom completed, but brown tile. ARE YOU SERIOUS?! In my contract it says white tile and at no time did anyone call me and tell me that they were not putting in the white tile that I asked for. \n\nI called them to let them know that the tile color was wrong and not what I asked for and let them know I was very unhappy with the color. The response I got was \"this is why I don't choose things for people!\" How hard is it to pick white tile? Come on. They were very rude about me asking for them to put in the correct tile, and very unprofessional. At no time did they even apologize, they just tried to make it my fault. But still in my contract it says white tile. I really don't know how you mess that up.\n\nMy husband and I ended up just keeping what they did, as I didn't want these people in my house any longer, nor did I want to deal with their unprofessionalism. So now I'm stuck with a bathroom tile that I hate... but at least I no longer have to deal with unprofessionals. \n\nI even told them we were going to want our other bathroom done early next year, which would cost twice what our spare bathroom cost, but I guess they don't need business. \n\nThe did a decent job, they replace all the plumbing and so far everything seems to be working well, so their work is good... but as far as someone you can count on to put in the right tile or be professional on the phone... forget it!"^^ . "32"^^ . . "2013-09-02T00:00:00"^^ . . "0"^^ . . "0"^^ . "2"^^ .