"0"^^ . "4"^^ . "0"^^ . . "2017-05-29T00:00:00"^^ . "This Starbucks pretty decent. The wait is sometimes quite long, and it's pretty busy.* (Currently there are 3 people waiting in line to order, and 18 people waiting for drinks. Yes, 18.) There are a lot of younger people who come in and hang out in large groups, so because of that + the crowd of people waiting for drinks, it's not the best place if you want a quiet location to study at. I originally gave this location 3 stars, but updated it to 4 because they brought back the comfy chairs. Sitting anywhere in the front of the store sucks in the winter because every single time someone comes in or out (about every 1-2 mins) you are blasted with freezing air. It's almost unbearable from Oct-Mar, and when I have had to sit in the front to study, I'll keep a winter coat and gloves on, lol. \n\nThe other major downfall is that the drive thru line is always ridiculous and blocks the entrance to the parking lot. And once you get into the parking lot the situation is not much better. Parking is limited and cars are exiting the drive thru as you're trying to come in and park. I call it the parking lot of death. The employees are mostly pretty friendly now, and I do have to say that the employees have definitely gotten better in the past 6-12 months. I think the main problem with all Cleveland Starbucks is just that there just aren't enough, so the few that you do have are overcrowded. Of all the Starbucks I've been to in West Cleveland, this is the best so far.\n\n*Guys, seriously, if you're in a hurry, you're better off ordering via mobile or going through the drive thru. When my husband and I come to study/read, we're here for several hours at a time, so I get to observe a lot. And I can't count how many times they forget to make someone's drink and the person stands there for 10-15 mins, which I think is ridiculous. Their biggest mistake is that they constantly put the drinks up for the wrong line. Constantly! So if a cup doesn't have a name on it, they send it to the drive thru line, while the person stands there watching other people come and go. Just today, I've witnessed this happen 4 times. Every time I come, I watch this happen over and over. I have no clue why they don't correct this problem since it occurs so frequently."^^ . "0"^^ . . .