. "4"^^ . "22"^^ . "HORRIBLE SERVICE! RIP OFF! MANIPULATIVE COMPANY!\nI went to Rituals Salon on Rampart Blvd for a hot stone massage and 50 min facial that was offered on groupon for $95. I asked for exactly what was on the groupon offer as the receptionist accepted the groupon upon arrival. The total time for my services took 2.5 hrs which was fine. Two and a half hours after my massages I went back up to the front to check out and provide the gratuity. The same receptionist asked me immediately, \"How would you like to pay for this?\" I looked at her confused and asked her for what? \"I had a groupon that paid for my services.\" She then told me the groupon was ineffective and already used after the fact I just spent 2.5 hrs in the salon. She had never came in to tell me there were errors or anything and asked me to pay full price of $280. First of all, I got tricked to using a bad groupon which they never verified, secondly the receptionist should have verified at the beginning of my services about the groupon. Then she told me if I wouldve gone to any other salon, they wouldve charged me no matter what!! Such an unprofessional, unknowledgable, rude, un service oriented receptionist!! I then bought a facial creme from the salon before I left and after I made the purchase, realized it had sunflower oil which I cannot consume so I called in to see if I can return unopened products! They confirmed that I can return within 7 days both times I called. I then went back the next day to return, same lady working there again and I asked her for a return on my purchase. She nodded her head and she wrote me a gift certificate for $45 and handed it to me without even asking me would like to purchase anything else, or why Im returning, etc...like a normal service oriented customer rep would do. She handed me the certificate and I asked where is my return on my purchase? She said there is no returns, its credit on gift certificates. I was never told or nowhere on reciepts that returns are not allowed. TOTAL COMPLETE LIE AND SCAM!! Then I asked her why $45 when my purchase on my product was $64. She didnt know and she wrote me another certificate for $64. I work in the entertaiment industry for such companies as cirque so'leil, madison squarre garden, broadway shows, Film and Television and I WILL NOT REFER PEOPLE I KNOW TO THIS COMPANY. I refer to onlu high quality service, product, samrt, articualte and friendly companies. Anyway, IF YOU WANT TO HAVE A SUCCESSFUL COMPANY, YOU MUST HAVE DETAILED, FRIENDLY, ARTICULATE, PROFESSIONALLY TRAINED CUSTOMER SERVICE, QUALITY CARE WHEN DEALING WITH CUSTOMER SITUATIONS, CARE AND SERVICES. PLEASE CONSIDER BECOMING BETTER IN ALL DIFFERENT WAYS! PEOPLE ARE WHAT MAKES THE DIFFERENCE IN A SUCCESSFUL COMPANY! \n\nTHANK YOU AND GOD BLESS."^^ . . "2012-08-07T00:00:00"^^ . "1"^^ . . "1"^^ .