. "Here is a copy of the complaint i just submitted. Long story short, don't damage the customer's car and then yell at them in front of the staff for taking advantage of them.\n\nHello,\nI am the owner of a 2015 Malibu that i purchased from Ganley Chevy as my first ever new car out of college. I love this car and have had great experiences at this specific location since its purchase. I have moved since purchasing it so that this location is a little over 30 minutes away from my house, but when i can manage i will always come to you for an oil change. I came in for a routine oil change 3 weeks ago and mentioned to the service team that my breaks sounded bad for about 3 days before i came in. I left as they did the oil change on a very busy day, and was grateful that the service team did what they could to fit me in. They called me and stated i needed a new brake pad and it would cost me around $300. I said that sounds fine and that they were willing to get it done that day. Again i was extremely grateful. I go to pick up my car to find out that the front end of my Malibu was accidentally mangled while they were finishing up. Although highly agitated i stated that i understand that mistakes happen. They were going to fix it and have it back to me. This initially told me that they did not have a loaner car to give me and that all the keys to the loaners were in the managers office and there were no managers present as it was a Saturday. We pressed on this issue and eventually they came up with the keys to an Equinox so that i did not have to uber home. I come back a week later and a service team member (John or James, i'm not sure but i believe is started with a \"J\") originally asked me to pay the full price which is silly as my car got mangled by your team. He then asked me to just put down whatever price i felt was fair and he walked away. I told the cashier that i felt this should be complimentary. This is the dealership that i have purchased this car from and i like this place but i don't want to be paying for services that ended up wrecking part of my car. That was that, and i walked outside to see my car and i notice that the front bumper that was replaced was not the same shade as the rest of the car. It wasn't egregious, but it was enough that if you looked at your car every day and could see that the bumper was not the same color it would make you furious. I explained this to the service team and he could see it as well and said it would go back to the body shop to get the paint feathered and blended. I am upset at this point as i just want my car back. I come back today 3 weeks later to pick up the car and the lady who was at the service desk asks me to sign some forms. These are all the payment forms that i had from last time that i wrote a $0 on and signed. In addition to the one for the brakes and oil change tho there are the bills for the paint fix. When i explained to her that I had already signed these forms the same man as before come out and stated that he thinks i am taking advantage of him by not paying for the services which resulted in the mangling of my car. He said he never would have agreed to it be complimentary. I stated that maybe he should have stuck around to hear what i said instead of saying pay what you're comfortable with then walking away only to confront me with it after the fact. He then proceeded to yell at me in front of his staff saying clearly i didn't understand and that i don't get that mistakes happen. I stated that i would much rather have had my car not damaged and paid for the services up front than to deal with all of these issues over the past 3 weeks. I end up leaving with my car and return the loaner. I get chastised for leaving with just over a half tank of gas in it rather than the 3/4 tank it started with while gathering my stuff from the loaner car. As I'm driving home i look down to see that the spare change cup that i have in the car that if i were thinking originally i would have removed was nearly empty as clearly someone on your staff helped themselves to a tip while fixing their mistake. The sad fact is that i have no trust in this dealership anymore, and trust is what you need for people working on your car. A staff that feels taken advantage of by me to the point that they are willing to confront and yell at me is not going to be prone to treat me fairly in the future. I don't believe i will be using your service center or contemplating buying my next car from this dealership in the future. Both Spitzer and Serpintini dealerships are closer to me anyways."^^ . "0"^^ . "2018-05-04T00:00:00"^^ . . "0"^^ . "1"^^ . . "1"^^ .