. "3"^^ . "2"^^ . "2"^^ . "2014-06-25T00:00:00"^^ . . . "My husband and I wanted to get a nice pedicure before we took off to Cali. When we arrived at 20 lounge it was clean and fresh looking. I did enjoy the look of the salon and the girl we talked with when we arrived was nice but not all that helpful. No one pointed out where to find a polish and there was no waiting area. We were told to just walk over to the pedicure area and take a seat wherever. \nI give this place 2 stars because I did enjoy the girl (won't name names)who did my service. Although the girl who did my husbands was very sweet just didn't seem to want to do his service. It was obvious she didn't want to be at work at all. The worse part is she filed my husbands big toe until it began to bleed. Eeeeek! My hubby was trying to be cool with it but it was obvious he was getting upset by it (rightfully so). \nI am in the service industry and know that mistakes happen. I never wanted to write a bad review but I do not agree with how the situation was handled. The service provider did clean the wound and wrap it properly with a bandaid, however she just threw in a callus remover to make up for what had happened. While I know she felt awful about what happened, you could see it on her face. It didn't make him feel any better that he was stuck with having to pay for that kind of experience. No manger or supervisor of any kind came to asses the situation. I feel that his service should have been comp'd or at least reduced significantly. \nAgain I never wanted to have to write this, I hate when people bring down a business with an angry yelp review, however after several attempts at trying to contact a manager with no response I felt that this was necessary. So I don't feel too awful, after all the business should be expecting more negative than positive reviews with this kind of customer service and management."^^ . "0"^^ .