. . "2"^^ . "2015-08-29T00:00:00"^^ . "I returned a book, they failed to log the return into their system for several months, I addressed the issue directly with library staff, at which point the issue was, to my knowledge, RESOLVED, then over a year later they claimed I had to pay fees for the book, fees that not a single library employee could possibly remove, according to the manager. I was charged for their incompetence and all they could do for me was offer useless apologies."^^ . "1"^^ . "1"^^ . "1"^^ . .