. "0"^^ . "2013-09-09T00:00:00"^^ . "0"^^ . "1"^^ . . "4"^^ . "I followed Dr. Mora here from John C Lincoln. I always liked Dr. Mora and wanted to continue seeing him.\n\nAt my first appointment, I discovered that no one in the office checked to see that they didn't accept my insurance. When I called afterward to find out how much I owed, I was first quoted approx $300. I remembered on the financial agreement I signed that there was a self-pay discount. The woman I spoke to agreed that it should be applied but didn't know how much it was or what I owed. \n\nAfter a couple more calls I finally got the correct amount, paid and asked for a receipt and coding so that I could get reimbursed by my insurance. I was told something would be mailed to me, but I didn't receive anything after several days. I left messages on 3 occasions that were not returned. \n\nI called a few more times and we struggled through basic things like visiting my company's website to get the fax number to fax the information (I was driving while she was looking up site, she told me there was no fax number, which is funny because it's been on our contact page for years). She then tried emailing me but for some reason that didn't work either, so I looked up the fax number for them and finally received the information I needed. \n\nThe thing that bothered me most was that every time I called, I felt like I was being rushed off the phone with fake courtesy. At no point in time did I feel like anyone there cared about actually connecting with me or being present to my needs. Beyond the fact that a medical office is staffed with people who don't understand basic technology, I was disturbed that the people who were supposed to care for my health... well, just didn't care.\n\nI did leave a message for Dr. Mora, but he never called me, there seems to be a disconnect that wasn't there before. \n\nOn a sidenote, the office manager did a great job of getting in touch with me and addressing my concerns, going as far as agreeing my assessments of the issues in the office and saying that it would be addressed in training. Hope this is the case, but too little too late for me."^^ . .