"2018-02-19T00:00:00"^^ . . "0"^^ . "0"^^ . "I am currently writing this review in my room. There is so much noise I cannot sleep! The staff is not helpful, and not polite! I come to Canada a lot and realized that people here are getting more rude as the years go by. I stayed in this hotel because my sister recommended it, needless to say I am disappointed , esp for the price point that's double what other neighboring hotels are charging . I extended my stay, the rep I was speaking to keeps telling me\"you booked through Expedia, so I cannot extend it, I would need to make a new reservation for you\" after saying okay and please charge my card on file, agreeing confirming the price, he says \" this is the rate, we can't offer you the same rate as Expedia, you can call and extend through them\" thank you, it's okay, I'll just book through you, I don't want to call back. \" okay, I have to make a new reservation for you, at this point, I think he's kind of annoyed.\" After making my new reservation/extended stay, he did not mention I need to go and switch out the room key because they will be deactivated on my last supposedly check out date. I had to find out after my key stopped working. So I went downstairs alerted them my key doesn't work, and that I extended my stay and was not aware I needed to swjtch it out. Not only did they apologize for not mentioning it, he said \" well, yea it stopped working because you were supposed to come and exchanged new room keys\" so I said, well it would have been nice if someone would have mentioned it at the time I did the extension. His response was : with eyes rolling \" well , uh yea sorry there's nothing we can do about that , here's your new room key\" I won't be staying here anymore in the future.\n\nP.S. my sisters room smelled like cigarettes the full 3 days we were here, the moment she walked in. I highly do not recommend this hotel!"^^ . "1"^^ . . . "0"^^ .