"5"^^ . . . "\"There is one very powerful business rule. It is concentrated in the word courtesy.\" -- Henry Wells, 1964\n\n\nI recently visited the Wells Fargo branch at 1900 Village Center Circle in Las Vegas, NV 89134 to close out my final accounts with Wells Fargo Bank. I was amazed, cheered, amused and saddened all at the same time to see the above quote displayed in a place of prominence in the bank. \n\nWhat a concept. What a mandate. \n\nWhat a woeful pity that the alleged \"manager\" of the branch at 10850 W Charleston Blvd, Las Vegas, NV 89135 -- one Jaini Jariwala -- did not get the memo. Neither, apparently, did the customer service department - if such an animal is not extinct at Wells Fargo, as I fear appears to be the case.\n\nI have done with Wells Fargo and ended a more than 40-year relationship. This is courtesy (pardon the expression) of the rude behavior and contempt displayed by Jariwala; and the bank's airy dismissal of my complaint about this person. All I have received was two letters:\n\n1. A Dec.1, 2015 letter from Lesa Gallegos, \"Regional Security Agent. Nevada,\" informing me that your bank was \"exercising its right\" to close our accounts with you. I telephoned Ms. Gallegos to discuss this with her - the only time I ever have spoken with anyone about this matter. She was polite and businesslike, but told me she was acting on instruction from a senior manager.\n2. A formulaic and generic disinterested letter, dated Dec. 18, 2015 from someone called T. Sanders, who apparently holds the unwieldy and odd title of \"Senior Correspondence Specialist\" (sic). \n\nNever at any time have I received anything like I should have in answer to my letter: A response to my actual complaint that Jariwala was rude, condescending and egregiously insolent to me and my wife in dealing with a relatively minor matter. It was this woman's loathsome behavior that has caused us to cancel, close and end all business with Wells Fargo Bank,\n\nAt no time did the letter from Sanders deal appropriately with my complaint about the behavior of Jariwala. It simply said district manager Carol Mayorga had been told of \"what occurred during your (my) visit to the Canyon Pointe store (curious term for a bank branch) and regarding the interactions detailed in your letter.\" \n\nSanders also said she/he had \"forwarded a copy of your letter to her (Mayorga) for review so that she may address this matter accordingly.\" Mayorga's method of addressing \"this matter accordingly\" apparently is to ignore it. To this day I have received not a word, not a peep, from Mayorga -- or anyone at Wells Fargo -- other than these two letters. \n\nA lifetime spent in close observation of proper business procedure prompted me to expect an apology from Wells Fargo for the dismissive and egregiously rude behavior by one of its retail banking executives; at the very least, a telephone call from an actual person, rather than a dismissive form letter from a functionary. Silly me. Of course, I have never heard from anyone. The only telephone call associated with this matter was the one I initiated with Gallegos.\n\nHenry Wells, where are you now? Wells Fargo hath need of thee. Courtesy evidently no longer exists in the vocabulary of the bank you founded.\n\nIt is a shame and a scandal that satisfied and loyal customers of 40 years standing should have been treated in such a cavalier fashion by so many at Wells Fargo, which began with this awful woman foollishly placed in charge of its branch on West Charleston.\n\nWe have taken our business to a bank that demonstrates elementary courtesy and customer service without need of a reminder posted upon the wall. \n\n(By the way, the staff of the branch at Village Center Circle behaved with impeccable courtesy and attention to detail in helping me close out our final accounts. Evidently they do not subscribe to Jariwalism - which evidently believes the customer always is wrong.)"^^ . . "2016-03-01T00:00:00"^^ . "0"^^ . "0"^^ . "1"^^ .