"2"^^ . "2"^^ . . "3"^^ . . . "Tax Time is stressful on every one and I should have known better than to show up to do my taxes three days before tax day but since my former employer didn't deliver my W2 until April 12th I didn't have much choice.\n\nThe staff is very pleasant and they work well as a cohesive unit as they often jump up to help someone sitting next to them with a complicated return. As was my case last year. We had to ask for help from two different specialist and the end result was my biggest refund ever.\n\nI do have to call out the Secretary/ Receptionist who I'm sure is a lovely woman but doesn't appear to have what it takes to keep up with the hustle and bustle of the last few manic days of tax season. \n\nI showed up made an appointment with on of the experts (receptionist was out to lunch) and she couldn't figure out the appointment scheduling program and just said you will be next. Thirty mins later I had to step out for an emergency and told the expert I would be right back. She said no problem I will remember you. I came back about twenty minutes later and the expert came to the front and told the secretary Virgil is next. Make sure he gets the next representative. 5 minutes later everyone in the waiting room was sitting with tax experts and I was sitting there thinking WTF? \n\nOf course that meant I had to wait another 40 mins to sit with my favorite Tax Expert Bill (He did my taxes last year) so I'm not horribly upset about the front desk screw up. Of course when I wasn't given the next representative the receptionist should have approached me and said why or even apologized for forgetting. \n\nI would have shrugged that off but in the time I was sitting there she had two people come back and complain about payments they had made earlier in the week showing up in correctly on their bank statements. It only cost my $40 to do my taxes and I will be double/triple checking to make sure I don't get billed twice.\n\nThe return process was quick and painless. Bill was very informative and answered all my questions without hesitation. He was very quick and and this year got me my 2nd largest refund ever. \n\nTHANKS BILL YOU ARE THE GREATEST!"^^ . "5"^^ . "2013-04-12T00:00:00"^^ .