"2016-09-29T00:00:00"^^ . . "I'm another one that wanted to exchange a remote and had to wait 40 minutes.what happened to customer service?? Then it took another 10 minutes to prove I was a customer \nThe line had four other people in it. There was only one person behind the counter \nThere was a tedious pile of forms, computer waits and slow staff\nThere was no concern for our wait. \nI liked having cable but this is not acceptable \nWhen I had the same issue with DIRECTV one phone call solved the problem and a new one was delivered the next day\nOn the way home I called DIRECTV to switch back"^^ . "2"^^ . "1"^^ . "1"^^ . "0"^^ . . .