"2017-10-29T00:00:00"^^ . "0"^^ . . . "0"^^ . "Let me start with the fact that when I went in store to switch from Sprint about 8 months ago, everything was great, the employees took care of everything and I was in and out in less than 30min with a new phone. \n\nMy first bill came in, and I was signed up for their phone insurance plan. No one even bothered to go over this with me, nor ask me if I wanted to sign up for that service. The sales person also told me to bring them my final bill from Sprint and I will be reimbursed for all the close fees and what no. I told him that the phone I had with Sprint was paid off and I didn't have to trade it in, and he still stated that I will be reimbursed for all the expenses, aka in his words \"they will take care of it.\"\n\nAfter coming in with my final bill, I was told by a different person how they can't do anything with the bill in store, and I will have to submit it online. Which I had no problem with, but their website was bugging so I came back to stage store, where an employee told me that everything went through and they will take care of the bill with Sprint. \n\nNow, 8 months later I got a call from a collection agency saying I owe $178 to Sprint. I called ATT customer service and was informed they haven't received anything, but they will take care of it if I go to the store and talk to a representative, he also stated he put everything in notes so they can expedite my refund or a gift card or however they pay back their customers. Initially I was told ATT will pay for all expenses, now I found out that they will give me a gift card instead, which was a little frustrating but I was still fine with it.\n\nI just came back from the store where an employee told me I'm out of luck for my money, and I was never supposed to be getting any gift card or reimbursement, but simply only store credit IF I traded my phone in! So I asked him to talk to a person who took care of me initially and was told that he does not work there anymore.\n\nMy point is don't trust anything they say in this store. I'm out of $178 that I had to pay on my own, and they don't want to do anything about it, even when their own employee told me I will be taken care of. I do not recommend this store to anyone! I will be contacting Their corporate office, and if that doesn't work as soon as I'm out of the contract I will be bringing my business somewhere else!"^^ . "1"^^ . . "0"^^ .