"2014-01-31T00:00:00"^^ . . "5"^^ . . "1"^^ . "3"^^ . "I had a great experience this week at Camelback BMW. Part of what makes my experience so great is that North Scottsdale BMW is so horrendous, but that is beside the point. \n\nI took my still-under-warranty 328i in to be serviced this week. Note that dealerships make a lot of money of their service business, so the experience should be excellent. I was allowed to drop off my car and pick up a loaner the night before the service would take place, which was especially helpful for me since my work schedule would have required me to get up super early for same-day drop off. The person I originally scheduled with left for the night, but I was able to work with the last service adviser working that evening, Ernie. Ernie was pleasant, efficient, and even joked around with me a bit. I appreciate little things like that. \n\nWhen I was called to be told that my car was finished, Ernie did not attempt to sell me any absurdly priced, superfluous services (ahem, North Scottsdale BMW), and told me that I could come get the car any time up until 6:30. Although Ernie had left for the night, I was assisted by another gentleman who, though not benefiting from the service, was equally friendly and prompt."^^ . . "1"^^ .