"0"^^ . . . . "1"^^ . "1"^^ . "3"^^ . "I find it troubling that the first time that I've heard \"sorry\" from this business was when I put the review up on yelp. In my opinion, customer service includes calling the customer and offering help, comments or even suggestions for payment instead of a big @ss bill right after a wedding. Preserving the flowers seemed like a good idea but I'll admit, I should have done my research on the price! \n\nOnly after we came in to the shop did the \"payment plan\" option come up. Did I mention the overall feel of the store? We had an appointment, but in the course of that appointment she helped 2 other people one was a double booking, and answered the phone more than that. I understand small family run business' but a simple sorry about that, or excuse me a moment, would have been nice. The work space for us to look at the shadowbox was the size of a cardboard box, no room to get a general idea of what this was going to look like. We honestly thought of just taking the flowers and doing it ourselves. And of course I ordered a custom shadowbox, everything that was in the store was either gaudy or I could buy it at Michael's for $30.\n\nEvery time I drive by this place I shudder to think who their next victim might be."^^ . "2011-11-24T00:00:00"^^ .