"0"^^ . "I had Sunridge Nissan on a pedestal. They have fallen hard and I'm extremely disappointed with my most recent experience. I cannot possibly get excited about them right now or recommend anyone to this dealership based on the functional level of its current team. This review is long and I apologize, but anyone who cares about customer service at this Nissan location should know the details.\n\nI received a second letter from them in June, trying to entice me to trade in my 2013 Juke. They're hungry for used vehicles. I decided to see what they could pull out of their hat, so I negotiated a deal which resulted in me leasing a 2016 Juke at no extra cost. Good-bye Atomic Gold, hello Cayenne Red. However, the actual trade took longer than expected because someone ordered the wrong color vehicle, so I had to wait 2wks. I would have waited longer had I not told the dealership to put a rush on it. In doing so, I think someone had to drive the correct Juke from out of town because it arrived with 215km on it and a McDonald's programmed into the GPS. Are you kidding me? The lease papers stated the odometer reading was 99km, which I will address with them yet. I drive for work so every km counts on a lease agreement. However, these things aren't what angered me the most about my experience. \n\nWhile I was waiting for the Juke, I didn't feel there was adequate communication. The salesman told me he called and left a voicemail regarding the mix-up in the order, but I never received this. The Financial Services Manager \"lost\" an email from my spouse and didn't return one of my phone calls. I tried to get the VIN for the vehicle so I could deal with insurance, but the mission was not accomplished. The day I was told to pick up the 2016 Juke, no one asked me to bring banking info for them, so I had to go to the bank on a Saturday afternoon. Thank god the closest CIBC to the dealership was open. We dealt with 2 financial managers because neither of them could commit the time to following through with the entire process that day. They didn't actually have the Juke clean when I arrived with my spouse, so they handed us gift cards and sent us for lunch. However, this didn't kill enough time. How many hours were my spouse and I strung along thanks to, \"Just wait 10min.\" \"Don't worry, it should only be another half an hour.\" \"I'm sorry, can you hang out for another 45min?\" 330 minutes (that's 5.5hrs) after we initially arrived, I was finally seeing my new vehicle for the first time. They wasted this much time for two busy humans who have better things to do. Why they didn't just send us home for a half day is beyond me. I was so angry that it took all I had not to cry. I was seeing Cayenne Red before I saw the Juke. I lowered my standards and used a swear word with the salesman and manager, which is something my professional self would NEVER do. The cherry on top was the salesman telling me, \"I'm sorry, you're supposed to receive a gift in the back seat of the Juke but we're all out. Can you tell them the next time you're in so you can get it?\" \n\nNissan robbed me of all joy I should have had while driving away in my new wheels. They apologized and offered me free oil changes for the next 12 months (which is realistically only going to be 1, maybe 2 if I'm lucky). Will I ever trust them again? Who knows. I feel they screwed up in so many ways that there is nothing they can do to redeem themselves. A miracle will have to happen. In the meantime, I'm stuck facing these folks for years to come so I'll have to pull out my best self-coaching skills and deal."^^ . . "7"^^ . "2"^^ . . . "1"^^ . "2016-07-06T00:00:00"^^ .