"0"^^ . "0"^^ . . "0"^^ . "2016-12-27T00:00:00"^^ . . "Day after Christmas so everywhere was crazy busy. As I asked for the wait time, your hostess was super annoyed with the high stress environment, and stated if we want to \"check out\" the bar area for a high top table we could just walk in, but the wait was \"a long time\". I asked about sitting outside, she stated, let me check to see if we have a server willing to work outside. (Two tables were already situated outside.) She put our name on the list for dining area to be safe. 25 minutes go by, and I went inside to \"check\" if we could be seated outside. She then openly asks a server who is at the drink station or counter nearby if he can \"handle\" a party of 6. He looks at her frustrated and says, \"I already have 3 tables, but whatever!\". She then looks at me and says, \"you can sit outside if you want he will take you.\" \"UHHHHH....NO? After seeing the way he was with even getting more patrons, do you think I want to sit in his area?\" \n\nAt this point, people in the waiting area see this, and LEAVE. I mentioned to her how it's probably not a great idea to openly ask your team if they can \"handle\" anything. \n\nI just tell her we will look for a table top in the bar. Found a table, the manager who looks tired as all get out, takes our drink orders. The waitress who had us was pleasant but overwhelmed clearly. Drinks took 20 minutes and food was almost 45 minutes to receive. Most of anyone who was working were agitated and overwhelmed. You hostess was clearly inexperienced, she was a very young lady who even said a couple of times out loud, \"I'm about to have a break down\". Why is this individual even in the front? She is your restaurant's liaison for new and returning patrons. It just makes for a bad dynamic for the customer. Having worked in this industry, I am understanding to how busy it can get. To include your server who was in front of customers complaining of how he had enough \"tables\". Watch who you hire! Some may be good for the hustle but not for customer service! \n\nService was not so great! We would of left with other people but my kids seriously wanted BWW regardless! Probably won't ever come here again! Food was alright, fries were not that warm and the sauce on the wings were over the top! Plenty of other options next time!"^^ . "1"^^ . .