"2015-03-24T00:00:00"^^ . . . "10"^^ . "I called this company when I bought a house, in Oct 2014, because they were listed as the existing pool servicer. I spoke to Rick, and told him i wanted to drain the pool and have it cleaned out before I refill. I asked how long I could leave it empty and he said it would be fine over the colder months. I said that would be great since I didnt plan to use it till the spring anyhow. Come this early spring weather I started shopping for pool repair companies that could bid a cleanup and restart, every single one asked why the pool was left empty for more than a few days as it was very damaging to the pool. I now have cracks and chips due to lack of water.\n\nSo I call Alchemist to share the info and ask for MNGR/OWNER, Syd said she and Rick are the owners. I told her I am really upset by the advice I was given by Rick, which has now damaged my pool. She gets nothing but defensive and asks \"what are you getting at and what do you want\"...\"im not gonna be responsible for your pool\". I tell her that its poor service and management. She has Rick call me back. Who claims he doesnt remember and that I have nothing in writing so he wont be liable. \n\nIm contacting my attorney who will determine the liability and pursue accordingly. The conversations were recorded, and at the very least its HORRIBLE advice and business practice. And as an aside, the pool plaster was stained from prior poor chemical balance, so it seems they werent doing ANYTHING right.\n\nIf you want a company that has any integrity or good service...look elsewhere. Im obviously not alone based on their other yelp reviews. \n\nAVOID."^^ . "0"^^ . . "1"^^ . "2"^^ .