"2"^^ . "5"^^ . "Badly managed appointments. My cat only needed a vaccination so I made an appointment one week ahead of time. However, when we came the waiting room was full and it was \"FIRST COME FIRST SERVE\". If you don' t respect appointments then that is something you should tell your customers when they are trying to make one."^^ . "2017-03-23T00:00:00"^^ . "1"^^ . "1"^^ . . . .