"7"^^ . . "2011-05-03T00:00:00"^^ . . "2"^^ . "3"^^ . "**This review is strictly for the U-haul division of this business.\n\nI have rented from U-haul about 10 times in my life, and I have gracefully accepted that the bill is going to far exceed any estimates I have...somehow...every time. \nBut just FYI these 10-14 ft. trucks get about 6-8 MPG. so plan on a $30-$40 fill up for an average move.\nWhatever. Nothing to be done about that, just something they don't advertise.\n \nHowever, with dozens of these mom and pop type operations in any given market and prices that are essentially fixed due to competition, what makes or breaks you is CUSTOMER SERVICE.\n\nHere is what was provided:\nThe truck I asked for, when I asked for it and a decent interaction when I came to pick it up.\n\nHere is where I had the problem:\nI accidentally left some items in the truck. I had someone helping me move and they didn't re-check the truck before closing it up. My fault? Of course...But not the point.\nSo did anyone call me to find out if I had done this by accident and ask if they should set them aside for me?\nNope.\nThey tossed them in the dumpster and charged me a $25 cleaning fee.\nThey were more focused on that extra $25 than taking the 2 minutes it would take to call me and create some good will (Which, incidentally leads to referrals, and positive word of mouth.) If they had charged me and still called to ask, I still would have been relatively appreciative. \n\nI have done this before. The difference before being that U-haul was located in South Georgia, and Judy the manager called to let me know I had left some bungees and a wench strap in the back of the truck, and asked if I would like for her to hold on to them until I could come pick them up.\n\nMaybe I should not expect every place to render that level of service...\nBut I do."^^ . "2"^^ . .