"Oh...this place has some of the best views of Camelback and Paradise Valley. Upon arrival, you can feel your shoulders start to drop and let the relaxation begin. \n\nUnfortunately check-in wasn't as smooth as I would hope and 25 minutes later, we are finally acknowledged and given the keys to the suite (with no direction on how to find the suite). I just kept thinking, please let's not this be foreshadowing of my weekend to come. \n\nWe walk into our suite and it's stunning! Absolutely beautiful, decorated simply, and with views of Paradise Valley. What more could you possibly need or want in a room? And I immediately think the front desk situation is a fluke. We start to settle in and I walk into the bedroom to take a look at the crib that I requested and noticed that it wasn't too sturdy. After a better look, the crib was set up and leaning against the wall. Once I pulled it away from the wall, it started to collapse. I called the front desk and she apologizes immediately and sent out a new crib. An hour later, the new crib arrived and after helping the 2 service employees get the crib through the door, they ask me if that one is better. This one is sturdy, but the sheet on the crib are stained and look filthy. Ugh...I have them take the sheets since I packed my own and just hope that this is a one off oversight. \n\nService is definitely lacking at this resort. I've never had so many calls to or from room service with questions. We had a cabana at the pool and that too was lacking. To possibly get service, was like pulling teeth. \n\nEverything here was supposed to be relaxing, but it was so stressful to even have the simplest items full filled. I've stayed at many other resorts in Scottsdale and maybe at one time, this was the place to stay, but now, it's aged and their service failed miserably. \n\n*I also filled out a survey which was sent from the hotel and I gave them at least 4 examples of their below par service. Within 10 minutes of me sending the survey in, the front desk manager called my cell to personally apologize for his team. The manager of the resort emailed me with her apologies and offered a complimentary stay. All which is appreciated, but it may take some time before I consider Sanctuary. Look for a possible update in the future."^^ . . . "4"^^ . "0"^^ . "3"^^ . . "2010-06-06T00:00:00"^^ . "1"^^ .