"2017-10-18T00:00:00"^^ . . "1"^^ . "Warning! Do NOT hold your child's birthday with Get Air Las Vegas! \n\nI was in email contact with Barett Alves since July 20th in regards to my son's 4th birthday that was this past weekend in October. There was a special for booking early and I wanted to take advantage of it. While his initial emails were fine, it soon took weeks for him to reply to me. I asked for a written invoice multiple times for the party, and received nothing. I asked multiple times for a confirmation before I payed my deposit, nothing. I finally wrote him up an invoice showcasing the discounts and the under 46\" discount we discussed in writing. I then received a confirmation email from him, but no invoice. I went to pay my deposit and stood there for ten minutes (while the place was completely empty) for a manager to speak to so I could pay my deposit, and Seth came up. No introduction, no customer service whatsoever. He then inquired why I was not going to pay for the full party, and I explained that I was not confident in the establishment. He was not friendly, helpful or did not do anything to try to ease my worries. \n\nThe day before the party, I called Get Air in order to confirm that I had a room for the party. They did have my confirmation and I asked if they would have called me to confirm and the girl said \"we don't usually do that\". At 8:30 pm that night, someone did call me to confirm my 10:30 am Party the following day. \n\nThe day of the party was fine. A room was clean, Anna was kind and helpful, but we never received any of the waters/soda or juice that was supposed to come with the party (I am glad we brought our own). When it was time to pay, the girls ASKED ME how much I owed. I brought my emailed with the owner, Barett Alves and with the discounts, I payed what I should have. \n\nTwo days later, I received a phone call from Vivian at Get Air saying \"you owe us money\" I asked \"why\" and was told \"hang on\" and was on hold for 5 mins, which then I hung up. They called back saying I owed more for my party and I said I paid what was in writing, and I will only speak to Barett Alves in regards to this issue. \n\n*Update: Barett Alves did call me right away and apologized about the phone call stating I owe more money as that was not accurate. I then told him all of my concerns listed above, and his response was \"they are getting used to the new phone system\". \n\nMy four year old had a fine time jumping, but I highly recommend going to ANY OTHER trampoline park! If you want to feel confident and deal with an establishment that values customer service- look elsewhere!"^^ . "1"^^ . "5"^^ . "0"^^ . . .