. . "1"^^ . "0"^^ . "5"^^ . "Not even sure where to start with this review. I'd give this hotel zero stars if possible. First off, I booked a room with a view of the strip. What I got was a room next to the elevator with a view of the roof of the building. I can hear the elevator whizzing by at all hours of the night. Also, the door has a lock where the privacy switch doesn't work. What does that mean? Well, when you decide to leave the room and close the door, the switch swings around in a full circle because it's loose and malfunctions. Meaning, the door thinks it's in privacy mode and doesn't allow you to get back into your room with your own key. I learned this the hard way. \n\nHad a security guard show up when I called the front desk. He had no idea what was going on. So he called for back up. Back up came in the form of an EMT worker. He had an override key. He was able to open the room door but he didn't know what was going on. His explanation; door needs a new battery. Wrong answer. They submitted a \"work order\" which never was addressed. We were on our way down to the front desk to find a solution when a different security guard saw us and asked if we needed help. I had to repeat the story again. As I'm explaining it, a floor manager walks by, looks directly at us and keeps going. Doesn't stop to help or try to fix the situation or move us to a different room. Nothing. Anyways, security guard number two came up to our room and explained the privacy switch situation. He said he would submit a work order and should be resolved in 20 minutes. Did that happen; NOPE. Came back two hours later and still not fixed.\n\nCalled front desk for an update, was on hold for 20 minutes, she said someone will come by shortly. It's been another 20 minutes and still nobody came. Seems like they all lie here and give us the run around just to shut us up. Paid a bunch of money for crap service. Will definitely be taking this up with Rio management. And Curtis at the front desk says there's no manager at 2:30am."^^ . "1"^^ . "2016-09-22T00:00:00"^^ . .