"I used the Things Remembered online site to order a graduation gift. It originally arrived engraved on the wrong orientation (I ordered a frame landscape, it was engraved portrait). I was initially disappointed, but it only took a quick response to the email I'd received as receipt, and I had a new frame! This one was correctly oriented, on my doorstep literally 2 days later.\n\nI really appreciated both the product (exactly what I was looking for) and especially the customer service. Thanks Things Remembered!"^^ . "2012-06-06T00:00:00"^^ . "5"^^ . . "1"^^ . . "0"^^ . . "1"^^ .