"1"^^ . "1"^^ . "5"^^ . . "0"^^ . "After being placed on hold for about 5-10 minutes, I was able to speak to a receptionist and book a walk-in appointment for later in the day for a likely bacterial infection that needed to be treated ASAP so that I could return to work.\n\nApproximately 5 minutes later, I called back to cancel this same day appointment as my own family doctor's office was able to squeeze me in last minute. Being aware of the fact that capitated family practices are penalized when their patients utilize walk-in services (and longer term, will likely contribute to further cuts to primary care services), I called back immediately to cancel this appointment.\n\nDespite calling back literally 5 minutes after the appointment was booked, they insisted there was a $30 cancellation fee. These cancellation fees are meant to exist so that physicians are compensated for no-shows and to ensure better access to care. I highly doubt that in the 5 minutes it took me to call back, they missed multiple opportunities to fill that spot that they could not make up for in the next 8 hours until the time of my appointment. \n\nThis is the type of rigid practice that actually leads to further barriers to primary care. Unimpressed and will not be visiting again."^^ . . . "2016-12-22T00:00:00"^^ .