. "I've never dealt with their sales department. Maybe the sales department is OK. I'm giving them a 1-star review for service.\n\nI went there twice for service. The first time, they wanted payment up front. When I went to pick up the car, they tried to bill me a second time. Luckily, I had the receipt.\n\nThe second time, they kept my car for four days and then refused to honor the terms of my Ford warranty, so I had to take the car to another dealer. When I tried to complain to the service manager, Mrs. Larkin herself came out to yell at me, and tell me to leave.\n\nThere won't be a third time."^^ . "2015-02-17T00:00:00"^^ . . . "1"^^ . "1"^^ . "0"^^ . "1"^^ .