"2"^^ . "2013-12-10T00:00:00"^^ . . "3"^^ . "1"^^ . "I recently ordered a birthday cake from Nona's for my mother. I originally emailed Nona's and then followed up with a call in order to ensure the correctness of my order (I don't live in Charlotte so I couldn't go to the bakery personally). My friend picked up the cake for me on the agreed upon ready date, and sent me a picture of it. I was immediately unhappy with it and told her to go back inside and talk to someone about fixing it. The cake was supposed to be very similar to a picture that I sent them, which it was, but they skimped on the design. When I had placed the order I discussed the design in detail with the employee, and she was also looking at the picture I sent, so she was clear on what I wanted. My friend went back inside Nona's and was able to get the design fixed to my standard. I thought the cake was fine until we cut it at my mom's birthday dinner. I specifically ordered a carrot cake with NO nuts...and guess what....the cake had nuts in it! Overall, the flavor (minus the nuts that we had to pick through/dig out) and final presentation of the cake were excellent, but it should not have had nuts in it, and it should have been decorated correctly from the start. I contacted Nona's and they were very responsive and offered a refund of about 40% off the cake.\n\nI'm writing this review to let you all know that when ordering a cake from Nona's, be VERY specific about what you want and it would probably help to call in the days leading up to your pickup date to ensure they got your order right."^^ . "0"^^ . . .