"0"^^ . "0"^^ . "2012-09-30T00:00:00"^^ . "1"^^ . "Dispatcher did not know the difference between Burke and Hopkins (where they already have cabs) We waited on hold for 15 minutes while she tried to get clarification from supervisor, we called tommy at VIP cab and he had us picked up in 10 minutes, call tommy (216) 570-6571"^^ . "2"^^ . . . .